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We know you’re busy, and attempt to turn around all bids within 30 minutes.
Not only do you have a single go-to person for your recruiting, but we also assign a back up project manager in case of any illness or emergency.
A great opportunity to start the research off right! We also clarify any screener questions and identify the date of the first grid update.
We require all respondents to actively respond to our formal Confirmation Email to ensure they have all the information about the time and format of their session.
24 hours prior to the interview time we re-confirm all respondents' intention to attend and that they have all of the required information and materials.
Once we have the initial grid update, we provide daily updates by 3pm your local time. That way you're always on top of the latest information.
It happens - sometimes respondents, for one reason or another, have to cancel. We will schedule replacement respondents whenever possible.
We take care of it all, with an initial online screen and a second phone re-screening and scheduling, to ensure highly qualified respondents.
If there are asynchronous platforms or lagging respondents online we make sure to follow up with each to achieve the highest completion rates in the industry.
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